Samsung
24/7
Managed Support
10
Dedicated SREs
99.9%
Platform Uptime
50%
Faster Deployments
Cloud & DevOps · Managed Services
We run it so you can build it.
Managed IT services company delivering 24/7 SRE and infrastructure monitoring — hire managed services engineers for on-call support, incident response, and ongoing cloud operations.
Managed IT services company
Hire managed services engineers
Outsourced infrastructure management services
24/7 SRE & on-call
Incident response & management
FinOps & cost management
8 min
Mean time to recovery
Runbook automation and fast incident resolution.
99.95%
Uptime delivered
SLA-backed availability across managed platforms.
40%
Lower cost vs. in-house ops
Managed SRE that saves hiring three full-time engineers.
$5M+
Revenue protected
Zero-downtime Black Friday ops for e-commerce clients.
Why MetaDesign
Hire managed services engineers — true 24/7 operations.
Managed IT services company — SRE, on-call, patching, and incident response.
Teams shipping with MetaDesign
Selected work
Case studies.
Leading AI Platform
50M+
API Requests / Day
99.99%
Uptime SLA
<50ms
Gateway Latency
100%
Automated Scaling
MONITOR.
RESPOND.
OPTIMISE.
SCALE.
24/7 On-Call
Round-the-clock monitoring and incident response — your team sleeps, we keep the lights on.
SLO Management
Define, measure, and maintain service level objectives with error budget tracking.
Performance Tuning
Database optimisation, caching strategies, and infrastructure right-sizing for peak performance.
FinOps
Monthly cost reviews, right-sizing recommendations, and automated scaling optimisation.
Patch Management
OS, runtime, and dependency updates with zero-downtime rolling deployments.
Runbook Automation
Automated runbooks for common incidents — reducing MTTR and eliminating human error.
Our Approach
Managed Services: Our Proven Process
01
Onboard
Document your systems, SLAs, escalation paths, and operational knowledge.
02
Instrument
Set up monitoring, alerting, dashboards, and incident management tooling.
03
Stabilise
Address known issues, create runbooks, and establish baseline metrics.
04
Operate
24/7 monitoring, incident response, change management, and regular reporting.
05
Improve
Monthly reviews, SLO refinement, and continuous reliability improvement.
01
Onboard
Document your systems, SLAs, escalation paths, and operational knowledge.
02
Instrument
Set up monitoring, alerting, dashboards, and incident management tooling.
03
Stabilise
Address known issues, create runbooks, and establish baseline metrics.
04
Operate
24/7 monitoring, incident response, change management, and regular reporting.
05
Improve
Monthly reviews, SLO refinement, and continuous reliability improvement.
Customer Value
Why enterprises trust us
with their infrastructure.
Operational excellence our clients measure from month one.
Lower infrastructure costs
Right-sizing, reserved instances, and FinOps that typically save 25–40%.
Higher availability
Multi-AZ deployments, auto-scaling, and disaster recovery built in.
Faster deployments
From monthly releases to daily automated deployments with zero downtime.
Stronger security posture
Compliance automation, security scanning, and incident response readiness.
Operational visibility
Metrics, logs, traces, and SLO dashboards — see everything in production.
Team enablement
Self-service platforms and golden paths that make your developers autonomous.
By the numbers
400+
Engineers worldwide
200+
Active clients
20yr
Pure-play software
94%
Client retention
Engagement models
Three ways to work with our Managed team.
Pick the shape that matches your risk and timeline. We will tell you which one is wrong for your situation — even if it’s the bigger one.
Managed Pod
A dedicated squad of senior engineers, tech leads, and QA delivering milestone-driven results with weekly demos and eval-gated merges.
- Dedicated engineering squad
- Weekly sprint demos
- Fixed monthly cadence
- Direct technical lead communication
Hire Managed Engineers
Senior specialized engineers embedded into your existing team within two weeks. Your stack, your tools, your standups.
- 2-week onboarding ramp
- Time-zone aligned collaboration
- Direct Git & Jira integration
- Flexible monthly contracts
Turnkey / MVP Build
Go from requirements to production-ready launch in 6–10 weeks with fixed scope, upfront pricing, and guaranteed delivery.
- Fixed-price & fixed-scope
- End-to-end architecture & build
- Complete source code ownership
- Post-launch warranty & support
FAQ
Asked first, every time.
Don't see yours here? Send us the question — a principal engineer will reply within 24 hours.
Our managed IT services company provides follow-the-sun SRE teams across India, Australia, and US — qualified engineers on-call at all hours with human response within SLA windows.
Hire managed services engineers with 15-minute P1 acknowledgement and 30-minute P2 SLA, customised to your business.
Yes. Our outsourced infrastructure management services cover EKS, AKS, GKE, and self-hosted Kubernetes with SLA-backed cluster maintenance.
Yes. Our managed IT services company delivers uptime metrics, incident analysis, cost trends, and improvement recommendations in monthly service reviews.
Our outsourced infrastructure management services include capacity planning, performance tuning, and preventive maintenance — fixing problems before they become incidents.
Typically 40% less than hiring 3 full-time SREs. Our managed IT services company provides follow-the-sun coverage that a small in-house team cannot.
Our SRE teams monitor global threat intelligence feeds. When a zero-day vulnerability is announced, we utilize automated configuration management tools to test and deploy critical patches across your infrastructure immediately.
Yes, we offer flexible co-managed IT models. You can hire our managed services engineers to handle 24/7 monitoring and L1/L2 incident response, allowing your internal L3 team to focus on complex architectural improvements.
We configure Datadog's machine learning monitors (Watchdog) to establish a baseline of normal infrastructure behavior, automatically alerting our SREs to unusual latency spikes or memory leaks before they cause an outage.
We don't just create disaster recovery plans; we execute them. Our 24/7 SRE support includes scheduled tabletop exercises and live failover testing to ensure Recovery Time Objectives (RTO) are strictly met.
Get 24/7 operations support starting this month.
Tell us about your project. We'll come back with a plan, a timeline, and the right team — no obligations.