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AI & Automation · Twilio Voice & Messaging Services

Twilio — programmable voice & messaging at scale.

Twilio AI integration services for AI-powered phone calls, SMS automation, and omnichannel messaging — our Twilio voice & SMS automation firm connects your business to customers on every communication channel.

Twilio AI integration services
Programmable voice AI development
AI-powered IVR systems with Twilio
Twilio Flex AI solutions
WhatsApp Business integration
Call centre automation
180+
Countries reachable
Global voice and SMS coverage via Twilio.
99.95%
Uptime SLA
Enterprise-grade reliability for mission-critical comms.
3-in-1
Voice + SMS + WhatsApp
Single platform for all customer communication.
50K+
AI calls handled
LLM-powered agents handling real phone conversations.
Trusted by enterprises worldwideCMMi Level 3ISO 27001SOC 220+ Years
Why MetaDesign

Twilio specialists who ship production telephony.

Hire Twilio AI developers — Voice, SMS, WhatsApp — with dedicated Twilio support engineers who get it right.

01

Programmable Voice

Our programmable voice AI development delivers custom IVR, call routing, recording, transcription, and AI-powered voice agents — all via Twilio's Voice API.

02

SMS & Messaging

Autonomous SMS AI agents powering transactional SMS, marketing campaigns, two-factor auth, and conversational messaging across SMS, WhatsApp, and Messenger.

03

Deep Integration

As a Twilio voice & SMS automation firm, we connect Twilio to your CRM, helpdesk, and business systems — automated call logging, ticket creation, and customer context.

CALL.
MESSAGE.
AUTOMATE.
SCALE.

AI Phone Agents

Programmable voice AI development powering LLM-driven agents that handle inbound and outbound calls with natural conversation.

SMS Automation

Appointment reminders, order updates, 2FA codes, and marketing campaigns via programmable SMS.

Smart IVR

AI-powered IVR systems with Twilio replacing touch-tone menus with natural language understanding.

Call Analytics

Call recording, transcription, sentiment analysis, and agent performance dashboards.

Our approach

Five stages,
paired end-to-end.

Predictable delivery. No black-box sprints.

01

Assess

Audit current telephony and messaging infrastructure, identify automation opportunities.

02

Design

Call flows, messaging workflows, and AI agent conversation design.

03

Build

Twilio API integration with your systems, AI agent development, and testing.

04

Deploy

Production deployment with number provisioning, routing, and monitoring.

05

Optimise

Call quality monitoring, cost optimisation, and conversation improvement.

Customer value

Six places it pays back in the first sprint.

Real outcomes our clients report within the first engagement cycle.

Faster time-to-market

Production-ready teams that ship from week one — no ramp-up lag.

Reduced technical risk

Architecture reviews, code audits, and security scans baked into every sprint.

Measurable velocity

Cycle time, PR throughput, and defect density tracked from day one.

Cost predictability

Fixed-price or capped T&M — no surprise invoices, ever.

Continuous improvement

Retros, post-mortems, and process refinement every sprint.

Knowledge transfer

Your team grows. Documentation, pair programming, and workshops included.

Technology

Tools our twilio voice & messaging services
developers ship with.

We use what works. No vendor lock-in.

Twilio VoiceTwilio SMSTwilio FlexTwilio StudioNode.jsPythonTwiMLREST APIOpenAIDeepgramElevenLabsGoogle STTSalesforceZendeskHubSpotCustom CRM
By the numbers
400+
Engineers worldwide
200+
Active clients
20yr
Pure-play software
94%
Client retention
Engagement models

Three ways to work
with our Twilio Voice & Messaging Services team.

Scale up, scale down — zero procurement headaches.

Fixed-scope project

Start-to-finish delivery with total cost, timeline, and scope agreed upfront. Best for well-defined builds and launches.

BEST FORNew product launches

Dedicated team

A ring-fenced squad — PM, tech lead, engineers, QA — fully managed by us, embedded in your workflow.

BEST FORLong-running platforms

Staff augmentation

Plug senior engineers into your existing team and tools. You manage priorities, we deliver results.

BEST FORCapacity gaps & sprints
FAQ

Asked first,
every time.

Don't see yours here? Send us the question — a principal engineer will reply within 24 hours.

Yes. Our Twilio AI integration services connect Twilio Voice with LLMs, speech-to-text, and text-to-speech to create AI agents that handle real phone calls with natural conversation.

Twilio pricing is usage-based — typically $0.013/min for voice and $0.0079/SMS in the US. We optimise architectures to minimise costs while maintaining quality.

Yes. Our Twilio Flex AI solutions migrate you from legacy PBX, Avaya, or Genesys to Twilio Flex — preserving phone numbers, call flows, and adding AI capabilities.

Yes. When you hire Twilio AI developers from MDS, we build omnichannel bots using Twilio's Messaging API across WhatsApp, SMS, MMS, and Facebook Messenger from a single API.

Build on Twilio with communication specialists.

Tell us about your project. We'll come back with a plan, a timeline, and the right team — no obligations.

Book a Call