Software Engineering & Digital Products for Global Enterprises since 2006
CMMi Level 3SOC 2ISO 27001
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Cloud & DevOps · Managed Services

We run it so you can build it.

Managed IT services company delivering 24/7 SRE and infrastructure monitoring — hire managed services engineers for on-call support, incident response, and ongoing cloud operations.

Managed IT services company
Hire managed services engineers
Outsourced infrastructure management services
24/7 SRE & on-call
Incident response & management
FinOps & cost management
8 min
Mean time to recovery
Runbook automation and fast incident resolution.
99.95%
Uptime delivered
SLA-backed availability across managed platforms.
40%
Lower cost vs. in-house ops
Managed SRE that saves hiring three full-time engineers.
$5M+
Revenue protected
Zero-downtime Black Friday ops for e-commerce clients.
Trusted by enterprises worldwideCMMi Level 3ISO 27001SOC 220+ Years
Why MetaDesign

Hire managed services engineers — true 24/7 operations.

Managed IT services company — SRE, on-call, patching, and incident response.

01

True 24/7 Coverage

Managed IT services company with follow-the-sun SRE teams across time zones — not a single exhausted engineer on a pager.

02

SLO-Driven Operations

Hire managed services engineers who define SLOs, measure error budgets, and make data-driven reliability decisions.

03

Proactive, Not Reactive

Outsourced infrastructure management services including capacity planning, performance tuning, and preventive maintenance.

MONITOR.
RESPOND.
OPTIMISE.
SCALE.

24/7 On-Call

Round-the-clock monitoring and incident response — your team sleeps, we keep the lights on.

SLO Management

Define, measure, and maintain service level objectives with error budget tracking.

Performance Tuning

Database optimisation, caching strategies, and infrastructure right-sizing for peak performance.

FinOps

Monthly cost reviews, right-sizing recommendations, and automated scaling optimisation.

Patch Management

OS, runtime, and dependency updates with zero-downtime rolling deployments.

Runbook Automation

Automated runbooks for common incidents — reducing MTTR and eliminating human error.

Our approach

Five stages,
paired end-to-end.

Predictable delivery. No black-box sprints.

01

Onboard

Document your systems, SLAs, escalation paths, and operational knowledge.

02

Instrument

Set up monitoring, alerting, dashboards, and incident management tooling.

03

Stabilise

Address known issues, create runbooks, and establish baseline metrics.

04

Operate

24/7 monitoring, incident response, change management, and regular reporting.

05

Improve

Monthly reviews, SLO refinement, and continuous reliability improvement.

Customer value

Why enterprises trust us with their infrastructure.

Operational excellence our clients measure from month one.

Lower infrastructure costs

Right-sizing, reserved instances, and FinOps that typically save 25–40%.

Higher availability

Multi-AZ deployments, auto-scaling, and disaster recovery built in.

Faster deployments

From monthly releases to daily automated deployments with zero downtime.

Stronger security posture

Compliance automation, security scanning, and incident response readiness.

Operational visibility

Metrics, logs, traces, and SLO dashboards — see everything in production.

Team enablement

Self-service platforms and golden paths that make your developers autonomous.

Technology

Tools our managed services
developers ship with.

We use what works. No vendor lock-in.

DatadogGrafanaPrometheusNew RelicPagerDutyOpsGenieStatuspageTerraformAnsibleKubernetesDockerAWSAzureGCPHybrid
By the numbers
400+
Engineers worldwide
200+
Active clients
20yr
Pure-play software
94%
Client retention
Engagement models

Three ways to work
with our Managed Services team.

Scale up, scale down — zero procurement headaches.

Fixed-scope project

Start-to-finish delivery with total cost, timeline, and scope agreed upfront. Best for well-defined builds and launches.

BEST FORNew product launches

Dedicated team

A ring-fenced squad — PM, tech lead, engineers, QA — fully managed by us, embedded in your workflow.

BEST FORLong-running platforms

Staff augmentation

Plug senior engineers into your existing team and tools. You manage priorities, we deliver results.

BEST FORCapacity gaps & sprints
FAQ

Asked first,
every time.

Don't see yours here? Send us the question — a principal engineer will reply within 24 hours.

Our managed IT services company provides follow-the-sun SRE teams across India, Australia, and US — qualified engineers on-call at all hours with human response within SLA windows.

Hire managed services engineers with 15-minute P1 acknowledgement and 30-minute P2 SLA. We define severity levels and SLAs during onboarding, customised to your business.

Yes. Our outsourced infrastructure management services cover EKS, AKS, GKE, and self-hosted Kubernetes with SLA-backed cluster maintenance, upgrades, and monitoring.

Yes. Our managed IT services company delivers uptime metrics, incident analysis, cost trends, and improvement recommendations in monthly service review meetings.

Hire managed services engineers who follow structured onboarding with documentation, runbooks, shadow periods, and access to your existing monitoring.

Our managed IT services company offers monthly retainers based on infrastructure scope, SLA level, and coverage hours — no long-term lock-in required.

Our outsourced infrastructure management services include capacity planning, performance tuning, and preventive maintenance — fixing problems before they become incidents.

Typically 40% less than hiring 3 full-time SREs. Our managed IT services company provides follow-the-sun coverage that a small in-house team cannot.

Get 24/7 operations support starting this month.

Tell us about your project. We'll come back with a plan, a timeline, and the right team — no obligations.

Book a Call