MetaDesign Solutions
MetaDesign SolutionsEmpowering Medanta hospital with a customizable purchase request workflow system for streamlined operations
Overview
MetaDesign Solutions partnered with Medanta Hospital to develop a custom business workflow platform that enables seamless purchase request approvals across multiple departments. Using MetaDesign Solutions’ proprietary No-Code Platform, CodeNula, the solution was tailored to fit Medanta’s complex hierarchy-based approval system and strict organizational procedures. Additionally, the workflow includes auto-escalation features to ensure timely approvals. Deployed on Medanta’s in-house servers, the solution enables efficient communication and enhances overall operational efficiency.
about the client
Medanta Hospital, founded by Dr. Naresh Trehan, is one of India’s largest multi-specialty tertiary care hospitals. With multiple branches across major cities, Medanta is renowned for its world-class medical facilities and expert doctors trained from globally reputed institutions. Over the past four years, Medanta Gurugram has consistently ranked as the top private hospital in India and has also been recognized as one of the top 250 hospitals globally by Newsweek in 2023.
Medanta follows a patient-first approach, integrating collaboration and multi-specialty care across its network. Their highly qualified team of specialists offers advanced care in fields such as cardiology, oncology, orthopedics, and more. To support their high standards, Medanta requires robust internal systems, including streamlined workflows that improve the efficiency of their operational processes, which is where MetaDesign Solutions stepped in to assist with their purchasing workflows.
Industry Domain
Service Category (Service-line)
No Code / Low Code Development
Technologies Used
CodeNula
NodeJS
ReactJS
PostgresQL
Challenges
Configurable Approval Workflows: Medanta needed a system to manage complex, hierarchical purchase approvals across multiple departments, requiring configurable rules based on department roles and purchase values.
Cross-Department Transfers: The solution needed to handle requests transferred between departments while preserving the approval history and roles.
Clarification Loop: Enabling a request to move back and forth between hierarchies for clarifications before final approval.
Escalation Mechanism: Implementing auto-escalation to handle unapproved requests within the set timeframe, minimizing delays.
Integration into Medanta’s Infrastructure: Ensuring the solution was compatible with Medanta’s existing systems and deployed securely on their in-house servers.
Solution Scope and Services
MetaDesign Solutions developed an advanced purchase request workflow system for Medanta using its No-Code platform, CodeNula, integrated with ReactJS for the front end, NodeJS for the backend, and PostgreSQL for database management. The system was designed to be fully configurable, allowing Medanta’s internal administrators to define complex approval hierarchies and rules, customize role-based workflows, and manage departmental transfers efficiently.
A key feature of the platform is its auto-escalation system, which notifies users via email if a request isn’t processed within a set timeframe. The request is then automatically reassigned if further delays occur. The solution ensures that purchase requests are handled seamlessly, with built-in flexibility for back-and-forth clarification within departments and across hierarchical levels.
Cross-Department Collaboration through Workflow Automation
The solution developed by MetaDesign Solutions allowed for seamless cross-departmental collaboration by integrating role-based approvals and transfer capabilities. This enabled Medanta’s various departments to interact and approve purchase requests without manual delays, promoting smoother interdepartmental communication.
Implementing Auto-Escalation for Timely Approvals
The built-in auto-escalation feature ensures that if an assigned approver does not act within a stipulated timeframe, the request is automatically escalated to the next available authority. This mechanism significantly reduced the approval bottlenecks and enhanced the speed of purchase approvals across the hospital.
Leveraging ReactJS for an Intuitive User Experience
MetaDesign Solutions chose ReactJS to power the frontend of the purchase request platform, offering a seamless and intuitive interface. Users across various departments and roles can interact with the platform effortlessly, leading to faster adoption and higher efficiency in handling purchase requests.
Results
MetaDesign Solutions successfully delivered a customized purchase request workflow system that significantly enhanced Medanta Hospital’s operational efficiency. By automating manual approval processes and providing an intuitive interface built on ReactJS, the solution allows Medanta’s teams to approve, transfer, and escalate requests in real-time, ensuring prompt decision-making.
With the implementation of CodeNula, Medanta now has full control over configuring workflows to align with changing operational needs. The inclusion of an auto-escalation feature further ensures that purchase requests are never delayed, improving the hospital’s procurement process. This digital transformation has empowered Medanta to streamline administrative operations, allowing them to focus more on delivering quality healthcare.