MetaDesign Solutions
MetaDesign SolutionsStruggling with IT?, expert application support is here
Stay ahead with our expert team maintaining diverse technologies ensuring your applications are secure, updated,and performing at their maximum potential
Application Support Services
Robust support ensuring seamless performance, proactive monitoring, and rapid issue resolution for your software needs
The usual, standard approach to application support and maintenance may not suit digital assets. An evolving tech stack requires businesses to evolve in tune with the needs of their employees and customer experiences, while also managing costs.
We specialize in helping businesses operate their solutions and services smoothly without technical challenges, which they can leave to us to resolve suitably and keep everything running like clockwork.
MetaDesign Solutions offers comprehensive application support services to ensure your software runs smoothly and efficiently. Our dedicated team provides round-the-clock support, proactive monitoring, and timely issue resolution. We focus on maximizing uptime, enhancing performance, and ensuring seamless user experiences.
At Metadesign, we offer comprehensive application support services tailored to meet the diverse needs of our clients. Our team ensures seamless operation and maintenance of your applications, addressing issues promptly to minimize downtime. With our expertise, we help you optimize performance, enhance security, and achieve consistent reliability, allowing you to focus on your core business operations.
Our Application Support Services
We provide application services for several digital natives and enterprises. We support their digital business services and strategies by managing their Cloud Applications, Infrastructure, and Service (digital user) management initiatives.
We help digital enterprises in the management of their support to ensure digital applications are up and running 24×7. After the solutions are deployed to production the users of the services require round-the-clock support. We bring to bear a combination of industry best practices, tools and skilled consultants to manage the services and ensure quality support tracked on metrics and response times.
For Level 1 support enterprises build an in-house common service desk team with a combination of internal or third party services. For more complex support needs, the tickets are logged to us using online tools. They recognize the need to work with an expert partner because to provide advanced support, the teams need in-depth technical knowledge and expert-level understanding in highly specialized areas.
Building a team in-house for digital operations and building the retention and training HR processes required an agile approach visavis traditional ITSM. And since the support needs shift, enterprises also need scalability. All this is not possible with an in-house since enterprises need to focus on core business activities.
We offer a pool of specialists in varied tech skills and experts to provide L2 or L3 levels of support. The highly specialized team of support engineers understand the nuances of managing complex online systems, and have the technical chops to fix issues.
Seamless integration and transition are critical for effective application support. We provide tailored onboarding processes to ensure a smooth handover from your internal teams or previous support providers. Our structured transition plans are designed to minimize downtime and disruption, allowing us to quickly become an extension of your team.
Often the structure of the support teams within organizations is complex with a combination of internal teams and multiple external partners. It is not easy for digital firms to transfer support to a partner all at once. We offer different engagement models to gradually transition all applications – be they be Staff Augmentation or Managed Digital Operations and Services.
All Engagements are owned and serviced by offshore teams. The offshore engagement model is also remote or distributed (with people located in South Asia ).
We understand that different enterprises have unique support needs and operational priorities. That’s why we offer customizable Service Level Agreements (SLAs) tailored to match your specific requirements. Whether you need stringent response times, specific resolution targets, or specialized support for critical applications, our SLAs are designed to provide clarity and assurance.
Data-driven decision-making is at the core of our application support services. We utilize advanced analytics and reporting tools to provide you with comprehensive insights into your application performance and support activities. Regular reports and dashboards give you visibility into key metrics such as incident response times, resolution rates, and system uptime.
Clients
Strengths
MetaDesign for your Digital Operations and Support Services
Technology support is a need of every organization and similarly digital businesses need to find a right balance between adoption of new use cases and regular business, operational objectives. Our role is to help your business perform effectively using our support solutions.
Reliable Enterprise Service Solution Offerings
- Well documented assessments and support transitions
- Grasp of industry application needs in micro verticals
- Responsive, secure support methodology
- Commitment to user satisfaction
Strong People-skills, Technology and Tools Capabilities
- Skilled support specialists and services managers
- Depth in service management tools & practices
- Continuous improvements and reuse
Understanding of the Support Processes and Quality Systems
- Experience with systems/infrastructure and application support
- Process tailoring and fitment to customer business context
- Measurement and benchmarks for quality improvements
Case Studies
Ingenta
Client
Founded in 1998, the company became publicly listed in 2000. It expanded through strategic acquisitions and mergers, operating globally with headquarters in the UK and key offices in the US.
The company is a leading provider of innovative content solutions and services for the publishing industry. It supports over 450 publishers globally, offering a comprehensive suite of commercial products, digital platforms, and professional services to manage and monetize intellectual property. Headquartered in Oxford, UK, it operates additional offices in North America, Brazil, India, and China. The firm is listed on the AIM market of the London Stock Exchange and combines extensive industry knowledge with robust technology to serve both academic and trade publishers.
Services Delivered
Our team collaborates closely with the client’s team from our Indian ODC, delivering application support, modernization, QA automation, and customer support. Utilizing a robust technology stack that includes Angular for front-end development, J2EE for enterprise-level applications, .Net for comprehensive software solutions, and SQL Server for database management, we ensure the digital products are efficient and scalable.
Results Delivered
This integrated approach facilitates seamless operation, maintenance, and enhancement of the client’s digital platforms, ensuring high performance and reliability while meeting their evolving business needs. Our remote engagement underscores our commitment to providing continuous, high-quality service and support.
Navia Benefits [CDH]
Client
Founded in 2004 by industry experts, this company specializes in benefits management solutions. It has received significant funding from prominent investors to expand its innovative services and market reach.
This company provides comprehensive employee benefits management solutions, offering tools for enrollment, administration, and compliance. They specialize in simplifying complex benefits processes, enhancing user experience, and ensuring efficient benefits administration for employers. Their platform integrates seamlessly with existing HR systems to streamline operations and improve overall employee satisfaction with benefits programs.
Services Delivered
The technology stack for their digital product includes Angular for front-end development, C#.Net for back-end services, and SQL Server for database management. For QA automation, we utilize Katalon and Selenium to ensure robust testing and quality assurance. Additionally, we leverage BOOMI for integration processes and Salesforce for CRM functionalities.
Results Delivered
Our team collaborates closely with the client’s team from our Indian ODC, delivering comprehensive Application Support, Application Modernization, and QA Automation Services. This integrated approach enables us to provide seamless customer support and maintain high standards of service and performance for the client’s benefits management platform.
TESTIMONIALS
What our clients say:
Per-Ola Rydgren
COO, Mactive AB, EU
John Sean
Raffael Jacoby
Co-founder, Expert Communication, USA
Kunal Chopra
Business Head, Pathkits, India
Dr. Jatinder Kumar
Pathology Director, MolQ Healthcare, India
Nitin Bhatia
CTO, Evolveblue, USA
Their design and development approach and commitment to quality makes them a trusted partner to the industry ecosystem of the life sciences sector."
Manish M
Eduardo Pacheco
Hanaan R
Tom L
Co-founder, Standard Rec., USA