MetaDesign SolutionsStruggling with IT?, expert application support is here
Stay ahead with our expert team maintaining diverse technologies ensuring your applications are secure, updated,and performing at their maximum potential
Application Support Services
Robust support ensuring seamless performance, proactive monitoring, and rapid issue resolution for your software needs
The usual, standard approach to application support and maintenance may not suit digital assets. An evolving tech stack requires businesses to evolve in tune with the needs of their employees and customer experiences, while also managing costs.
We specialize in helping businesses operate their solutions and services smoothly without technical challenges, which they can leave to us to resolve suitably and keep everything running like clockwork.
MetaDesign Solutions offers comprehensive application support services to ensure your software runs smoothly and efficiently. Our dedicated team provides round-the-clock support, proactive monitoring, and timely issue resolution. We focus on maximizing uptime, enhancing performance, and ensuring seamless user experiences.
At Metadesign, we offer comprehensive application support services tailored to meet the diverse needs of our clients. Our team ensures seamless operation and maintenance of your applications, addressing issues promptly to minimize downtime. With our expertise, we help you optimize performance, enhance security, and achieve consistent reliability, allowing you to focus on your core business operations.
Our Application Support Services
We provide application services for several digital natives and enterprises. We support their digital business services and strategies by managing their Cloud Applications, Infrastructure, and Service (digital user) management initiatives.
We help digital enterprises in the management of their support to ensure digital applications are up and running 24×7. After the solutions are deployed to production the users of the services require round-the-clock support. We bring to bear a combination of industry best practices, tools and skilled consultants to manage the services and ensure quality support tracked on metrics and response times.
For Level 1 support, enterprises use an in-house service desk with internal or third-party services. For complex issues, tickets are logged to us through online tools, as advanced support requires expert technical knowledge in specialized areas.
Building a team in-house for digital operations and building the retention and training HR processes required an agile approach visavis traditional ITSM. And since the support needs shift, enterprises also need scalability. All this is not possible with an in-house since enterprises need to focus on core business activities.
We offer a pool of specialists in varied tech skills and experts to provide L2 or L3 levels of support. The highly specialized team of support engineers understand the nuances of managing complex online systems, and have the technical chops to fix issues.
Seamless integration is key for effective application support. We offer tailored onboarding and structured transition plans to minimize downtime and quickly integrate as an extension of your team.
Support team structures are often complex, with internal teams and multiple external partners. We offer flexible engagement models, such as Staff Augmentation and Managed Digital Operations, to smoothly transition applications over time.
All Engagements are owned and serviced by offshore teams. The offshore engagement model is also remote or distributed (with people located in South Asia ).
We offer customizable SLAs to meet your unique support needs. Whether it’s response times, resolution targets, or specialized support, our SLAs provide clarity and assurance.
Data-driven decision-making is at the core of our application support services. We utilize advanced analytics and reporting tools to provide you with comprehensive insights into your application performance and support activities. Regular reports and dashboards give you visibility into key metrics such as incident response times, resolution rates, and system uptime.
Clients
Strengths
MetaDesign for your Digital Operations and Support Services
Technology support is a need of every organization and similarly digital businesses need to find a right balance between adoption of new use cases and regular business, operational objectives. Our role is to help your business perform effectively using our support solutions.
Reliable Enterprise Service Solution Offerings
- Well documented assessments and support transitions
- Grasp of industry application needs in micro verticals
- Responsive, secure support methodology
- Commitment to user satisfaction
Strong People-skills, Technology and Tools Capabilities
- Skilled support specialists and services managers
- Depth in service management tools & practices
- Continuous improvements and reuse
Understanding of the Support Processes and Quality Systems
- Experience with systems/infrastructure and application support
- Process tailoring and fitment to customer business context
- Measurement and benchmarks for quality improvements
Case Studies
Ingenta
Client
Founded in 1998, the company became publicly listed in 2000. It expanded through strategic acquisitions and mergers, operating globally with headquarters in the UK and key offices in the US.
The company is a leading provider of innovative content solutions and services for the publishing industry. It supports over 450 publishers globally, offering a comprehensive suite of commercial products, digital platforms, and professional services to manage and monetize intellectual property. Headquartered in Oxford, UK, it operates additional offices in North America, Brazil, India, and China. The firm is listed on the AIM market of the London Stock Exchange and combines extensive industry knowledge with robust technology to serve both academic and trade publishers.
Services Delivered
Our team collaborates closely with the client’s team from our Indian ODC, delivering application support, modernization, QA automation, and customer support. Utilizing a robust technology stack that includes Angular for front-end development, J2EE for enterprise-level applications, .Net for comprehensive software solutions, and SQL Server for database management, we ensure the digital products are efficient and scalable.
Results Delivered
This integrated approach facilitates seamless operation, maintenance, and enhancement of the client’s digital platforms, ensuring high performance and reliability while meeting their evolving business needs. Our remote engagement underscores our commitment to providing continuous, high-quality service and support.
Navia Benefits [CDH]
Client
Founded in 2004 by industry experts, this company specializes in benefits management solutions. It has received significant funding from prominent investors to expand its innovative services and market reach.
This company provides comprehensive employee benefits management solutions, offering tools for enrollment, administration, and compliance. They specialize in simplifying complex benefits processes, enhancing user experience, and ensuring efficient benefits administration for employers. Their platform integrates seamlessly with existing HR systems to streamline operations and improve overall employee satisfaction with benefits programs.
Services Delivered
The technology stack for their digital product includes Angular for front-end development, C#.Net for back-end services, and SQL Server for database management. For QA automation, we utilize Katalon and Selenium to ensure robust testing and quality assurance. Additionally, we leverage BOOMI for integration processes and Salesforce for CRM functionalities.
Results Delivered
Our team collaborates closely with the client’s team from our Indian ODC, delivering comprehensive Application Support, Application Modernization, and QA Automation Services. This integrated approach enables us to provide seamless customer support and maintain high standards of service and performance for the client’s benefits management platform.
TESTIMONIALS
What do our clients say about us
Discover firsthand experiences and feedback from our valued clients.
“MetaDesign has consistently produced extraordinary results helping Mactive in developing a new generation software for the media and print industry. The flexibility in the organization as well as the technical knowledge is higher than anything I have worked with previously.”
Per-Ola Rydgren
“MetaDesign Solutions provided us with a robust ERP solution that transformed our operational efficiency. Their team demonstrated exceptional technical expertise and a deep understanding of our needs. The seamless implementation and ongoing support have been outstanding. We highly recommend MetaDesign Solutions for their professionalism and innovative solutions.”
Kunal Chopra
“MetaDesign Solutions has been instrumental in revolutionizing our lab’s processes with their ERP and LIMS solutions. We are impressed with the seamless integration and the system’s efficiency. Their technical proficiency and customer-centric approach make them a valuable partner.”
Shalini Aggarwal
“MetaDesign Solutions has been a key partner for our digital transformation initiatives.Their expertise in digital product development and their commitment to delivering high-quality solutions have been impressive. We value their partnership and look forward to future collaborations.”
Nitin Bhatia
“Metadesign has provided us services and solutions for various digital assets that are part of the tech landscape in our offerings.
Their design and development approach and commitment to quality makes them a trusted partner to the industry ecosystem of the life sciences sector.”
Manish M
“We, Park Group, are a leading Education Services Company from Brazil, and we have contracted MetaDesign to develop a new set of apps for our businesses, as well as a new platform to build ebooks.
Metadesign team has been extremely professional, and I am really happy with what we have been conquering and building forward together.”
Eduardo Pacheco
“I have had the pleasure to work with Amit and Metadesign Solutions for several years. During that time we have developed various products spanning web, databases, APIs, Adobe plugins and more.
Love sending projects to MetaDesign Solutions because not only do they have the right developers for any type of work that needs done, but the discipline and dedication is unmatched.”
Hanaan R
“MetaDesign Solutions has been our key partner from day one. Their expertise in emerging technologies and understanding of our goals set them apart. They don’t just deliver solutions; they create paths to innovation and success. Every interaction with MetaDesign Solutions showcases their commitment to quality and insight. They support our vision with skill and dedication, turning ideas into realities that shape our future.”
Tom L
Working with Amit and his team at Wowser Technologies has been an incredible experience. From the moment we started, their deep understanding of our project and dedication to excellence has stood out. The hospitality and professionalism displayed by the team in India made the entire process smooth, and I am confident that they will deliver a top-tier product that will serve the needs of accountants and bookkeepers.
Vincenzo Schembri
“I feel sick when I am unable to point a finger at someone. Alas! MetaDesign makes me feel sick by giving me no scope to point a finger at their work. Their meticulous development process ensures clear ownership and accountability for every step of the project. Every team member takes pride in their contribution, fostering a collaborative environment that delivers exceptional results.”
John Sean
“Development experience with MetaDesign Solutions has been fantastic. They have adapted flexibly to our needs. When we needed to take our project into a different direction they changed gears and moved into the direction we needed to go.”
Raffael Jacoby
“Working with MetaDesign Solutions for the past 10 years has been a transformative experience for JobDroid. Their expertise in web and mobile app development, coupled with their innovative integration of AI and NLP services, has significantly enhanced our digital products. The team’s dedication, technical proficiency, and collaborative spirit have been instrumental in our continued success.”
Phil Emmerton