MetaDesign Solutions
MetaDesign SolutionsEnhancing patient care and accessibility: streamlining appointment booking and telemedicine services for Medanta Hospital
Overview
MetaDesign Solutions successfully developed a comprehensive Web and Mobile Application for Medanta Hospital, enabling seamless appointment booking for physical and telemedicine consultations. Integrated with the hospital’s HIS and various third-party systems, the solution ensures a secure, efficient, and user-friendly experience for patients and healthcare providers alike, facilitating better healthcare access.
about the client
Medanta Hospital, founded by the esteemed Dr. Naresh Trehan, is one of India’s largest multi-speciality tertiary care providers. With a mission to deliver advanced yet affordable medical services, Medanta has established itself as a leader in healthcare, operating across multiple major cities in India. The hospital is renowned for its state-of-the-art facilities and a team of highly experienced doctors trained at some of the world’s most prestigious institutions. Medanta’s commitment to quality care is reflected in its consistent ranking as the best private hospital in India from 2020 to 2023 and its inclusion in Newsweek’s list of the top 250 global hospitals in 2023.
The hospital’s organizational structure promotes collaboration and multispecialty care integration, ensuring that patients receive the highest standard of care. Medanta’s dedication to excellence in healthcare delivery makes it a trusted name among patients seeking specialized treatment across various medical disciplines.
Industry Domain
Allied Healthcare and Medical Devices
Service Category (Service-line)
Web App Development / Mobile App Development / Video Conferencing / Payments
Technologies Used
MongoDB, Node
Amazon Web Services (AWS)
Angular, React
Android
iOS
Challenges
Ensuring secure coding practices to maintain patient data privacy in compliance with healthcare regulations.
Seamlessly integrating the application with multiple third-party systems, including the hospital’s HIS.
Managing complex payment processing and credit management within the application.
Implementing reliable video conferencing for telemedicine, optimized for varying device types and low-bandwidth conditions.
Ensuring the application’s resilience, with smooth operation even when dependent systems encounter failures.
Solution Scope and Services
MetaDesign Solutions undertook the development of a comprehensive Web and Mobile Application for Medanta Hospital to streamline the appointment booking process, encompassing both physical and telemedicine consultations. The solution was designed to be highly user-friendly, allowing patients to find doctors based on their symptoms, ailments, or departmental requirements, and book appointments for themselves or their family members. Key features include secure uploading of medical reports during booking and user-specific interfaces for coordinators, admins, doctors, and patients.
The solution scope also involved creating a robust reporting system to generate customized reports as needed by various stakeholders. Additionally, the application integrated with Zoom for telemedicine video conferencing, ensuring that virtual consultations could be conducted seamlessly across multiple devices, even in low-bandwidth scenarios. MetaDesign Solutions successfully addressed the challenges posed by complex system integrations and secure data handling, delivering a solution that significantly improved patient access to healthcare services.
Application Development
MetaDesign Solutions employed Java for backend development, ensuring a robust, secure, and scalable architecture. The frontend was developed using Angular, providing a responsive and intuitive user interface. This combination of technologies allowed the team to build a high-performance application that meets the demanding needs of a healthcare environment, ensuring seamless interaction for all user personas, including patients, doctors, and administrators.
In-House Data Center Hosting
The application was hosted on Medanta Hospital’s in-house data center, leveraging advanced load balancers, automated backups, and security protocols to ensure minimal downtime and optimal performance. The setup was designed to scale as needed, accommodating the growing number of users and appointments while maintaining data integrity and system reliability. This on-premise hosting solution allowed Medanta to retain full control over its IT infrastructure, ensuring compliance with healthcare data regulations and internal policies.
Integration with HIS and Other Tools
The application was seamlessly integrated with Medanta’s Hospital Information System (HIS) and various third-party tools, ensuring smooth and uninterrupted operation. MetaDesign Solutions implemented fail-safe mechanisms to allow the application to continue functioning even if certain systems were down, providing users with clear error messages and alternative options. This integration was crucial in maintaining the continuity of healthcare services, allowing the hospital to deliver a consistent and reliable patient experience.
Results
The development and deployment of the Web and Mobile Application for Medanta Hospital by MetaDesign Solutions marked a significant advancement in the hospital’s ability to offer patient-centric care. The solution not only simplified the appointment booking process for patients but also empowered doctors and administrators with the tools they need to manage schedules and consultations effectively.
By ensuring secure data handling, seamless system integrations, and reliable telemedicine services, the application has significantly enhanced patient access to healthcare, particularly in remote areas where physical consultations may be challenging. The positive impact of this solution is evident in the improved patient satisfaction and operational efficiency at Medanta Hospital, further solidifying its position as a leader in the healthcare industry.