Reactivation & Support Charges
Ques: Why do I have to pay for the support? I have purchased the product & expecting a free support with it.
Ans: We understand and respect your thought. Though support is free in almost every case, but still there are some cases in which we do charge for support.
It is not at all like that we charge for each and every type of support we provide but there are some rare cases where our guidelines and defined process guide us to follow in such way. Re-activation of license key/s is one out of those.
Ques: I bought an upgrade but I forgot to Unregister my previous license key. Now, What should i do?
Ans: If possible, then you can do it now else if it is not at all possible from your end then it can be done from our end but with a minimal support charge of $10 USD per license key which is for the Re-activation of your existing license key.
Please contact us at Support mentioning the license key and the exact conditions.
Ques: What if my system got crash and I did not get a chance to Unregister the product?
Ans: In such case, you will not be able to register your product elsewhere as it was not unregistered from the previous system. This will then require Re-activation of the key which will have a minimal support charge of $10 USD per license key only.
Ques: What is the difference between Unregistration and Uninstallation of the product?
Ans: Uninstallation, will only remove the installed files from your system, but your product will remain registered with us and as a result you would not be allowed to register the product on any other system.
Unregistration, as it sounds will Unregister your product from the current system which allows you to register the product using the same license key on any new system.
If you have not Uninstalled that wouldn’t be a problem but always remember to Unregister the product.
Ques: What if, I have not or forget to Unregister the product?
Ans: In such case then it wouldn’t be possible to Register the product on another system. We suggest, if possible from your side then please Unregister it, then you can easily Register product on any new system else if it is not at all possible from your end then it can be done from our end but with a minimal support charge of $10 USD per license key which is for the Re-activation of your existing license key.
We suggest, always remember to UNREGISTER your license key before formatting or selling your system, upgrading operating system or the product (InDesign or so) on which our plug-in is in use, moving the plug-in to another system etc. (the list is only indicative and not exhaustive) to avoid paying for support charges.
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