Customer focus is the epicenter of all endeavours taken up at MetaDesign Solutions. Regardless of how big or small the project is, we strive to create an unforgettable experience for our clients. We maintain certain core values and follow certain guidelines which we have developed over time, with our gradual experience of having worked with a number of clients. Our global customer footprint has allowed us to interact with clients hailing from different cultural backgrounds. We have learnt that irrespective of the differences among our customers in terms of location, requirements and budget, the basic elements that bind them to us are selfsame. To gain long term customer loyalty, we practice a few mantras:
1. We create a trustworthy business environment by giving our clients a sense of familiarity. Every employee has a Skype id which is shared with the concerned clients, thus letting them know their developers by their faces and voices. It is only natural that this 24X7 access to each other develops comfort and trust in both parties. The clients know us better and we know them better.
2. We maintain transparency of work throughout the association with our customers. With periodic updates through detailed documentation, we keep them informed about the progress including issues faced and their resolutions, so that they are not in the dark about anything.
3. Our requirement gathering team pays keen attention to details and lets our developers chalk out a design solution that goes light on the pockets of our customers. Based on a budget decided by our clients, we help boost their ROI by considerable figures.
4. Flexibility in the hiring and billing methods majorly helps us attract new customers and retain old ones. Our clients have the freedom to choose a payment method that they deem fit for their billing process, full time or otherwise. We accommodate all minor and few major changes even after commencement of project.
5. The right attitude makes an impact. We maintain a friendly yet professional attitude towards our clients. It is obvious that everybody wants the worth of their money and we begin by building on a knowledgeable yet pleasant staff that entertains client requests without fuss.
At MetaDesign Solutions, we deeply value our clients. By engaging in practices that have developed over time as a result of our own widespread experience, we deliver satisfaction: Full worth of time and money. We make sure that our customers leave contended with a feeling of having received more than what they bargained for and come back to us for more!